Do your employees know what's expected of them, in general? And when it comes to delivering a great customer experience? I wish I could say that I made up this saying, but I didn't. When I saw it, I thought it was pretty clever. And fitting.
Purpose Vision Values Brand promise Goals ExpectationsWith clarity, we can ensure that everyone is on the same page.Related: How to Overcome the Inexperience BarrierRelated: Are You Part of the Convenience Revolution?With clarity comes direction, and your employees will never doubt what it means to do the right thing, either for co-workers or for customers.With clarity, employees understand how and why their contributions matter. Their work becomes meaningful and relevant.With clarity, it's easy to focus; more specifically, it's easy to focus on what's important.With clarity, we understand what success looks like.Clarity lays the foundation for your employees to deliver a great customer experience. Clarity leads to consistency. Consistency leads to trust. And trust is that two-way street between you and your customers that helps to build those long-term relationships. There is extraordinary power in a group connected to a common vision. -Joe Jaworski